Refund Policy

1. Our Refund Commitment

At Tech Edge Digital Solutions, LLC, operating as RankEdge SEO, we stand behind the quality of our Service. We offer a straightforward refund policy designed to give you peace of mind when subscribing to our platform.

2. Eligibility for Refunds

2.1 30-Day Money-Back Guarantee

You are eligible for a full refund if:

• You request the refund within 30 days of your initial paid subscription purchase date
• This is your first subscription with RankEdge (the guarantee applies to new customers only)
• You have not previously received a refund from RankEdge

2.2 What's Covered

• First-time subscription payments (monthly or annual)
• Plan upgrades made within the 30-day window of initial purchase

2.3 What's Not Covered

The following are not eligible for refunds:

• Requests made after 30 days from the initial purchase date
• Second or subsequent subscription periods (renewals)
• Accounts that have violated our Terms of Service
• Accounts previously refunded under this policy
• Partial month usage after the 30-day period
• Add-on services or one-time purchases (if applicable)

3. How to Request a Refund

To request a refund, follow these simple steps:

1. Contact Us: Send an email to willkevin223@gmail.com with the subject line "Refund Request - [Your Account Email]"
2. Provide Information: Include your account email address, the date of purchase, and a brief reason for the refund (optional but helpful for us to improve)
3. Confirmation: We will acknowledge your request within 24-48 business hours
4. Processing: Once approved, refunds are processed within 5-10 business days

4. Refund Processing

4.1 Processing Time

• Request Review: 24-48 business hours
• Refund Processing: 5-10 business days after approval
• Bank/Card Processing: Additional 3-5 business days depending on your financial institution

4.2 Refund Method

Refunds are issued to the original payment method used for the purchase. We process refunds through Stripe, our payment processor. The refund will appear on your statement as a credit from "RankEdge" or "Tech Edge Digital Solutions."

4.3 Currency and Fees

Refunds are issued in the same currency as the original transaction. We do not deduct any processing fees from your refund amount for requests made within the 30-day guarantee period.

5. Cancellation vs. Refund

5.1 Cancellation

You can cancel your subscription at any time through your account settings. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged for future periods
• No automatic refund is issued for unused time (unless within 30-day guarantee)

5.2 Requesting a Refund After Cancellation

If you have already canceled and wish to request a refund under our 30-day guarantee, you must still contact us separately via email within the 30-day window.

6. Annual Subscription Refunds

For annual subscriptions:

• Within 30 Days: Full refund of the annual payment
• After 30 Days: No refund available; you may cancel to prevent future renewal

We do not offer prorated refunds for annual subscriptions after the 30-day guarantee period.

7. Plan Changes and Upgrades

7.1 Upgrades

When you upgrade your plan, you are charged the prorated difference. Upgrade charges are subject to the original 30-day guarantee if made within that window.

7.2 Downgrades

When you downgrade your plan, the change takes effect at your next billing cycle. No refunds are provided for the difference between plans.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or credit card company. Chargebacks can result in:

• Immediate account suspension
• Loss of access to the Service
• Ineligibility for future subscriptions

We are committed to resolving issues fairly and promptly. Please give us the opportunity to make things right.

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Extended service outages caused by us
• Billing errors on our part
• Documented technical issues preventing service use
• Other extraordinary circumstances

Please contact us to discuss your situation. We review such cases individually and may offer credits, extensions, or refunds at our discretion.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. The refund terms that apply to your purchase are those in effect at the time of your purchase.

11. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us:

Tech Edge Digital Solutions, LLC
Email: willkevin223@gmail.com
Phone: (270) 559-3019

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Response Time: Within 24-48 business hours