Privacy Policy

1. Introduction

Tech Edge Digital Solutions, LLC ("Company," "we," "us," or "our"), operating under the brand name RankEdge SEO, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SEO platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password (encrypted), phone number, company name, and billing address when you register for an account.
• Payment Information: Credit card details, billing address, and transaction history. Payment processing is handled securely by Stripe, Inc. and we do not store complete credit card numbers on our servers.
• Domain and Website Data: URLs, domain names, and website content you submit for SEO analysis.
• Communication Data: Messages, support tickets, feedback, and correspondence you send to us.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, search queries, time spent on the platform, and interaction patterns.
• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect analytics data.
• Log Data: Server logs including access times, error logs, and referring URLs.

2.3 Information from Third-Party Integrations

• Google Search Console & Google Analytics: When you connect your Google account, we access search performance data, keyword rankings, click-through rates, impressions, indexing status, and website traffic analytics. This data is used solely to provide you with SEO insights and recommendations.
• Moz API: We utilize Moz's domain analysis tools to retrieve Domain Authority (DA), Page Authority (PA), spam scores, backlink data, and competitive metrics. Moz is a registered trademark of Moz, Inc.
• AI and Machine Learning Services: Our AI-powered features utilize advanced language models and machine learning algorithms to analyze your SEO data and generate personalized recommendations, content ideas, and optimization strategies.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our SEO tools, rank tracking, site audits, backlink monitoring, and AI-powered recommendations.
• AI-Powered Analysis: To process your website data through our artificial intelligence systems, generating personalized SEO insights, content recommendations, and optimization strategies.
• Account Management: To create and manage your account, process payments, and provide customer support.
• Communication: To send transactional emails, service updates, security alerts, and marketing communications (with your consent).
• Analytics and Improvement: To analyze usage patterns, improve our Service, develop new features, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Fraud Prevention: To detect, prevent, and address fraud, security breaches, and technical issues.

4. AI and Automated Processing

Our AI systems process your website data, keyword rankings, backlink profiles, and site audit results to:

• Generate personalized SEO recommendations tailored to your specific website and niche
• Create content ideas with keyword optimization suggestions
• Identify ranking opportunities and technical issues
• Predict ranking potential for target keywords
• Provide conversational assistance through our AI SEO Assistant

Important: AI-generated recommendations are suggestions based on data analysis and should be reviewed before implementation. We do not guarantee specific ranking results from following AI recommendations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service (payment processors, hosting providers, email services) under strict confidentiality agreements.
• API Partners: With Google and Moz to retrieve SEO data you've authorized, subject to their respective privacy policies.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: In any other circumstances where you provide explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted password storage using bcrypt hashing
• PCI-DSS compliant payment processing through Stripe
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure data centers with physical security measures

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained until account deletion plus 30 days for backup recovery
• SEO Data: Historical ranking and audit data retained for 24 months for trend analysis
• Payment Records: Retained for 7 years as required by tax and accounting regulations
• Log Data: Retained for 90 days for security and troubleshooting purposes

Upon account termination, you may request deletion of your data, subject to legal retention requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, contact us at willkevin223@gmail.com. We will respond within 30 days.

9. Cookies Policy

We use the following types of cookies:

• Essential Cookies: Required for the Service to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Service
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services (Google, Moz, Stripe). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

• Google Privacy Policy: policies.google.com/privacy
• Moz Privacy Policy: moz.com/privacy-policy
• Stripe Privacy Policy: stripe.com/privacy

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete that information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Tech Edge Digital Solutions, LLC
Email: willkevin223@gmail.com
Phone: (270) 559-3019
Response Time: Within 48 business hours